Betty & Daughters | Return & Refund Policy

At Betty & Daughters, your satisfaction means everything to us. We want you to feel confident and comfortable with every purchase. If something isn't quite right, we're here to help with our 60-day return policy.

Return Policy – 60 Days

You may request a return within 60 days of delivery, subject to the following conditions:

• Items must be unused, unworn, and in their original condition.
• Items must include their original packaging and tags, where applicable.
• Proof of purchase is required.
• Return shipping costs are the responsibility of the customer, except where applicable law requires otherwise.
• We recommend using a tracked shipping service to ensure your return arrives safely.

To initiate a return, please contact our customer support team. Once your request has been reviewed, we will email you the official return instructions and the correct return address.

Important: Please do not send items back without contacting us first. Returns sent to an address other than the designated return location may not be processed until the items have been received and verified.

Some orders are dispatched from external fulfillment locations. In these cases, our team will provide the appropriate return address and instructions.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, whenever possible.

Our team will review the issue and arrange an appropriate solution, such as a replacement or refund, in accordance with applicable consumer protection laws.

Exceptions & Non-Returnable Items

The following items may be excluded from our voluntary 60-day return policy:

• Items that have been worn, used, washed, or damaged after delivery.
• Sale or clearance items, unless otherwise required by law.
• Gift cards.
• Personalized or custom-made items.

These exclusions do not affect your statutory consumer rights.

EU Customers – 14-Day Right of Withdrawal

If you are a consumer located in the European Union, you generally have the legal right to withdraw from your online purchase within 14 days of delivery, without providing a reason.

To exercise this right, you must inform us of your decision within the 14-day period. You then have a further 14 days to send the item back.

You may inspect or try on items as you would in a physical store. However, handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods may result in a reduction of your refund.

Your statutory right of withdrawal remains separate from our voluntary 60-day return policy.

Refunds

Once your return has been received and inspected, we will notify you by email about the status of your refund.

For returns under our voluntary 60-day policy:

• Approved refunds will be issued to your original payment method within 10 business days of approval.
• Your payment provider may require additional time to process and display the refund.

For returns made under the EU statutory right of withdrawal, refunds will be handled within the legally required timeframe, including any applicable original standard delivery charges. We may withhold reimbursement until we receive the returned goods or you provide proof of having sent them back, whichever occurs first.

If more than 15 business days have passed since your voluntary return refund was approved and you have not received your payment, please contact our customer support team.

Email: support@bettyanddaughters.com

Warm regards,
Betty, Clara & Maeve
The Betty & Daughters Family